Henry Schein One’s EXACT software Patient Experience 2.0 solution wins ADIA Innovation Award

EXACT Patient Experience 2.0 solution wins ADIA Innovation Award

Henry Schein One Australia is proud to receive the ADIA Innovation Award 2021, for their Patient Experience 2.0 solution.

"We are absolutely thrilled to be announced as the winner of the Innovation Category for 2021Receiving recognition from the ADIA for being at the forefront of innovative technology and delivering solutions that help optimise every aspect of dental practice management is an excellent result,” said Mark Van Zuylekom, General Manager for Henry Schein One Australia and New Zealand.

adia innovation award 2021 winner

The Patient Experience 2.0 solution, which integrates with EXACT dental software, was launched in May 2020 to help minimise the risk of COVID-19 transmission 

Patient Experience 2.0 helps pre-screen patients with a COVID-19 questionnaire and prompts them to complete digital pre-appointment forms prior to arrival. Their responses are saved directly into EXACT dental software.  

This innovative solution also enables patients to self-check-in at a practice without any interaction with humans or objects by simply clicking a button on their phones. 

We know how important it is for dental practices to quickly adapt to the changing circumstances and regulations whilst keeping staff and the community safe. Our Patient Experience solution is an easy-to-use tool to help achieve this, said Mark. 

Henry Schein One ADIA innovation award

In 2020, the company was recognised as a finalist in the Innovation Category for their Customer Success Program. This has already helped dental practices achieve significant results, including double-digit revenue growth, significant reduction in FTAs, more new patients and improved workflow efficiencies. 

For more information, call 1300 889 668 (AU) or 0800 930 171 (NZ) or visit henryscheinone.com.au or henryscheinone.co.nz.

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