Henry Schein One has the knowledge and expertise to help your dental practice realise its full potential through our 12 month Customer Success Program.

The Customer Success Program is designed to help both new and existing dental practices who are prepared to actively challenge their goals and assumptions in order to achieve revenue growth and optimum efficiency.

Key Objectives

The program is designed to help you:

Achieve revenue growth
Reduce failure to attends and short notice cancellations
Increase your average hourly earnings
Maximise chair-time utilisation
Improve recall effectiveness
Increase new patient numbers

About the Program

Customer Success Consultant

You’ll be assigned a Customer Success Consultant who will provide practical advice on what you and your team should focus on each month to achieve a number of defined Key Performance Indicators.

We’ve already helped dental practices achieve:

  • 8% increase in average hourly earnings
  • 18% improvement in chair-time utilisation
  • 13% more new patients every month; and
  • 73% improvement in on-time recalls*

* Based on dental practices on the Customer Success Program across Australia and New Zealand as at January 2019.

What does the program include?

After an initial health check of your business, you’ll receive:

  • Ongoing one-on-one consultations
  • Best practice advice and recommendations
  • Monthly progress reports

Why join the Customer Success Program?

Our top performing dental practices who have implemented our recommendations during our Customer Success Program have gone on to achieve on average 22% revenue growth.*

Join today

* Based on the top performing 50% of dental practices in the Customer Success Program in Australia and New Zealand.


average revenue growth*

Why dentists love the program