Join our top performing practices

Realise your full potential through our 12 month Customer Success Program.

Who should join the program?

Whether you’ve been in dentistry for numerous years or are opening a new practice, the Customer Success Program is designed to help dental practice owners wanting to optimise their practice performance to achieve significant revenue growth, a reduction in workflow inefficiencies and more.

Graduates of the Customer Success Program can also apply to be part of our Alumni Customer Success Program.

Apply now

Why join the program?

Our top performing dental practices on the program have achieved on average


revenue growth*

What’s more, our top performing dental practices are also achieving impressive results, including:


chair-time utilisation*


reduction in FTA’s*


increase in average hourly earnings*


improvement in recall lag*


increase in new patients per month per chair*

* Based on our top performing 20% of customers across Australia converting from a competitor software to EXACT for each Key Performance Indicator as at August 2019.

Program objectives

There are six main objectives of the Customer Success Program:

Grow your practice revenue
Maximise chair-time utilisation
Increase average hourly earnings and new patient numbers
Improve patient recall rates and treatment acceptance
Reduce failure to attends and short notice cancellations
Eliminate workflow inefficiencies and more…

Apply now
Adia Finalist

“Revenue is up 15%. Chair utilisation is up 16%. New patients are up 10%. It’s been phenomenal”

Lloyd Saville, Principal Dentist
818 Dental

“I would definitely recommend the Customer Success Program to other dentists if you would like to improve your practice.”

Oliver Thitiserani, Practice Manager
Doncaster Hill Dental