Customer Success Program

Join our elite practices

Our ADIA award-nominated Customer Success Program is a business coaching program designed to help dental practice owners wanting to optimise their practice performance to achieve significant revenue growth, a reduction in workflow inefficiencies and more.

Get real results!

Our top performing dental practices on the Customer Success Program have achieved on average:

43%
Revenue Growth 1

95% Chair Time Utilisation 1

Average Hourly Earnings of $738 1 2

65 New Patients Per Chair Per Month  1

74% On-time Recalls 1

Less Than 1% FTA Rate 1

95% Chair Time Utilisation 1

Average Hourly Earnings of $738 1 2

65 New Patients Per Chair Per Month  1

72% On-time Recalls 1

Less Than 1% FTA Rate 1

1. Each Key Performance Indicator is effective as at June 2021 and is based on the performance of the top 20% of new Henry Schein One Australia and New Zealand EXACT practices that converted to EXACT from another Dental Practice Management Software or commenced using EXACT and joined the Customer Success Program. 2. Based on local currency.

Program objectives

There are six main objectives of the Customer Success Program:

  • Grow your practice revenue
  • Maximise chair-time utilisation
  • Increase average hourly earnings and new patient numbers
  • Improve patient recall rates and treatment acceptance
  • Reduce failure to attends and short notice cancellations
  • Eliminate workflow inefficiencies and more…
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Why dentists love Henry Schein One

Listen to how we’ve helped these dental practices accelerate their practice performance with our dental software and Customer Success Program.

Paul Rollason, Principal Dentist
Absolute Dental

“The support and training team have been absolutely excellent from day one.”

Dr Penny Ellis and Dr Jo Linn
Dental 187 Fullarton

“The Customer Success Program helped us establish routines and best practice from the get-go.”

Dr John Collins and Dr Renae Alford
Collins Dental House

“The transition was much easier than I thought it would be. EXACT is very logical.”