Customer Success Program


Join our top performing practices

Realise your full potential through our 12 month Customer Success Program.

Who should join the program?

Whether you’ve been in dentistry for numerous years or are opening a new practice, the Customer Success Program is designed to help dental practice owners wanting to optimise their practice performance to achieve significant revenue growth, a reduction in workflow inefficiencies and more.

Graduates of the Customer Success Program can also apply to be part of our Alumni Customer Success Program.

Why join the program?

Our top performing dental practices on the program have achieved on average:

44%
Revenue Growth 1

What’s more, our top performing dental practices are also achieving impressive results, including:

93% Chair Time Utilisation 1

Average Hourly Earnings of $730 1 2

34 New Patients Per Chair Per Month 1

72% On-time Recalls 1

Less Than 1% FTA Rate 1

1. Based on our top performing 20% of Henry Schein One Australia and New Zealand customers converting to EXACT dental software on the Customer Success Program for each Key Performance Indicator as at April 2020. 2. Based on local currency

Program Objectives

There are six main objectives of the Customer Success Program:

  • Grow your practice revenue
  • Maximise chair-time utilisation
  • Increase average hourly earnings and new patient numbers
  • Improve patient recall rates and treatment acceptance
  • Reduce failure to attends and short notice cancellations
  • Eliminate workflow inefficiencies and more…
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Why dentists love Henry Schein One

Listen to how we’ve helped these dental practices accelerate their practice performance.

“Revenue is up 15%. Chair utilisation is up 16%. New patients are up 10%. It’s been phenomenal”

Lloyd Saville, Principal Dentist
818 Dental

“I would definitely recommend the Customer Success Program to other dentists if you would like to improve your practice”

Oliver Thitiserani, Practice Manager
Doncaster Hill Dental

Set your dental practice up for success