The advantages of cloud-based dental software: part 1: availability

Things to consider when investing in cloud-based dental software

If you’re in the market for cloud-based dental practice management software then you are probably well aware of the many advantages that cloud dental software can offer: you can spend less time managing your practice and more time caring for your patients, which we know is why you became a dentist in the first place.

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We’re here to help you figure out what you need to look for when choosing a cloud-based dental software system. This is the first in a series of posts focusing on the most critical factors to consider when choosing dental software. 

First up: Availability. You may assume that your cloud-based system will be available whenever you need it, whichever plan you invest in. Unfortunately, that’s not necessarily the case. 

The problem: Down for maintenance

When you open up the Facebook app on your phone or log in to your emails on your desktop, you expect the service to be there. You rightfully assume that the service will be available whenever you want it, and most of the time it is.

But the reality is, these apps--like all websites--do occasionally go down for maintenance or due to security breaches. The same will be the case for your dental practice management software, whatever system you use. 

Furthermore, many dental practices that have been in business for some time will have a physical server sitting in the corner of a backroom somewhere. An IT professional may come and take a look at it every couple of months. If that server goes down or crashes, it could take a couple of hours to get the dental practice software up and running again. You’ll need to call IT, wait for them to arrive, wait while they identify the problem, and keep waiting while they fix it…

When system maintenance is necessary, backup options must always be in place to ensure your operations aren’t disrupted. If your cloud-based management files are kept in a single server, there’s a risk they won’t be available at a crucial time.

The solution: Dentrix Ascend is always there when you need it

The simple fact that Dentrix Ascend is a cloud-based system can save you from potential headaches. It will always be available whenever you need it.

As Dentrix Ascend is accessed via the cloud, you only need a working internet connection to stay switched on. If there’s a localised problem with your office’s internet connection, it only takes a minute to connect to backup via 4G on a smartphone.

But you’re already sold on the benefits of cloud-based software, right? 

Complete transparency

In the interests of transparency—and so you can see for yourself that Dentrix Ascend is the best option—our availability stats are published on this website in real-time. Here you can see data for the last 90 days, which clearly shows how few interruptions to service there have been. Users can subscribe for real-time updates. We can’t guarantee that the service will never go down, but you can see for yourself how few issues we have.

Security you can rely on

Dentrix Ascend is hosted on Amazon’s Sydney Availability Zone, which provides added levels of security and ensures your data and operating system will always be available. Unlike other cloud providers who may keep their data in a single data centre, Amazon has numerous centres that have independent power, cooling, and physical security. 

Short of a major and widespread disaster, Dentrix Ascend will always be available via the Sydney Availability Zone. 

Availability of support

If you need product or technical support, Dentrix Ascend provides this via several channels:

  • Online Resources
  • Raising a Support Ticket & Knowledge Base
  • Email
  • Live Chat
  • Phone Support

Our standard support is available during normal business hours, but critical and infrastructure support is available 24/7.

If you need a cloud-based dental software system that’s available whenever you need it, not just when the technology plays along, contact Henry Schein One Australia. Simply call 1300 889 668 or email

Last Updated on 15 December 2020

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