Meeting patients’ expectations?

Are you really meeting your patients’ expectations? 

Dental practices that neglect to collect patient feedback may be incorrectly assuming they are providing a positive patient experience. 

patient expectations

Introducing Customer Radar in EXACT

With Customer Radar, practices can now collect post-appointment feedback from their patients to quickly identify and address issues that may be damaging their reputation. 

Practices can even respond directly to both positive and negative reviews and understand overall sentiment with an easy-to-understand dashboard. 

What's more, practices can easily invite patients who leave positive feedback to leave an online review. 

The more Google reviews a practice has, the more likely their website will appear and stand out at the top of search results.  

Moreover, using customer reviews to boost your online presence is a fast-rising trend for many dental practices. 

Don’t just take our word for it.

Tara Williams, Practice Manager for The Wellington Dental Practice, said “We wanted to do it to increase our presence on Google, but the biggest payoff was the warm fuzzies – the nice feedback for the team." 
 
"I wasn’t expecting the benefits we did get out of it, and I now think it’s a great product. I’ve been actively recommending it to other practices.” 

To request a free demo of Customer Radar, simply call 1300 889 668 or email sales@henryscheinone.com.au.  

Last Updated on 20 September 2021

Set your dental practice up for success