Three Tips for Minimising Risk in your Practice
In addition to stricter screening protocols and infection control procedures, below are some additional tips to help you during the COVID-19 (Coronavirus) pandemic that will help keep your patients and staff safe.
Tip #1. Practice social distancing
Given recent social distancing guidelines, you may wish to adopt these principles in your waiting room by increasing the space between chairs and patients lining up at your reception.
Placing signage on seats and at reception that say “PLEASE KEEP 1.5 METRES DISTANCE WHERE POSSIBLE. THANK YOU FOR YOUR COOPERATION” will also assist with social distancing and reducing risk.
Alternatively, many health professionals are asking patients to wait in their car until the clinician is ready to see them. When the clinician is ready, your front desk can simply contact the patient on their mobile to advise them that they can re-enter the practice.
Tip #2. Promote good hygiene to create peace of mind
One way to reduce risk and create peace of mind for everyeone is to request staff and patients (if practical) to wash their hands with soap for at least 20 seconds prior AND upon arrival to your practice.
In addition, place hand sanitiser for patients to use at your reception and in waiting room areas.
Tip #3. Introduce contactless interactions
A contactless interaction is when there is no physical contact required between a patient, practice staff and objects within the practice.
This may include removing magazines and brochures within your practice.
Moreover, consider creating a fully contactless patient experience by sending pre-appointment forms to patients to complete at home, and automating this process.
Additionally, you may consider introducing self check-in for patients, which is fast becoming the norm to help promote social distancing.
Last Updated on 3 July 2020