Boost Your Practice’s Online Presence and Reputation
The old saying goes: “If you’re happy with our service, tell your friends; if you’re unhappy with our service, tell us.”
It’s only smart to encourage customers to share their feedback so you can get the good word out and use the bad to improve your service.
Nowadays, patients are increasingly relying on Google reviews to help them choose the right providers for them, including dentists. Without a portfolio of online reviews, your new patient acquisition strategy may be underperforming.
However, how can you ensure customers leave positive reviews of your business when they’re satisfied? And, how can you even know for sure that you’re providing a positive experience if you don’t have the patient reviews to back you up?
Don’t leave your reputation to chance
With Customer Radar, patients can voluntarily provide their feedback after an appointment, and be encouraged to leave a review online on Google.
What’s more, the more Google reviews your practice has, the more likely it is that your practice’s Google My Business page and website will appear and stand out at the top of Google search results.
Henry Schein One’s Marketing Manager for the Asia Pacific region, Calvin Leung, shares the three key benefits for practices of working with Customer Radar:
“Customer Radar allows practices to optimise their patient acquisition strategy. This helps them stand out at the top of the Google search results with a portfolio of genuine patient reviews.”
“Second, it builds practices’ credibility. Having genuine online reviews helps position a practice as a reputable business and helps build trust with potential patients.”
“Last, but not least, practices that receive positive reviews can use these to boost staff morale and can also quickly respond to issues raised by patients.”
To request a free demo of Customer Radar, simply call 1300 889 668 or email firstname.lastname@example.org.